Return Policy

Refund Policy

Refund Conditions

Refunds are provided only in cases where:

• A replacement is not available, OR
• The return request is approved and eligible as per our Return Policy.

Refunds (if applicable) are processed back to the original payment method.

COD Security Deposit (Non-Refundable)

For all COD (Cash on Delivery) orders, we collect a ₹200 security deposit to confirm and secure the order. This security deposit is non-refundable under all circumstances.

Partial Payment for Orders Above ₹5000 (Non-Refundable)

For orders with a total value of ₹5000 or more, we collect a ₹5000 partial payment to confirm and secure the order.

This partial payment is non-refundable once the order is placed.

Refund Processing Time

If a refund is approved, it will take 5–7 business days to reflect in your original payment method.

No Refund in the Following Cases

• Change of mind
• Order cancellation after processing/shipping
• COD security deposit (₹200)
• Partial payment for orders above ₹5000 (₹5000)
• Used, damaged, or altered items
• Missing original packaging or accessories

Contact for Refund Support

Email: contact@dexterventures.in
Phone: 9625983399