Refunds/Cancellations

 【7-DAY 100% SATISFACTION GUARANTEE】

If you are not completely satisfied with our products, return it for a full refund of the product purchase price, full credit, or exchange of your choice. We give you 7 days from the shipping date. That’s the best guarantee in the Indian music industry. Dexter Ventures Pvt Ltd (DVPL) only accepts returns made within the first 7 days from shipment. Receive a refund for any reason if you return a product within 7 days of your delivery date that Is still in brand new condition with the original packaging and with all items delivered with the product.

Note - Refunds processed against “non-satisfactory” returns will not include the charges paid towards shipping/logistics at the time of placing the order, except in the case of a product having a defect/damage at the time of delivery.

 

【MISSING/DAMAGED FEE】

For products returned with the following conditions below, a 15% product missing/damaged fee will be deducted from the refunded amount.

Wear and tear on the product like small scratches and dents.

Damage to the original manufacturing box or accessories.

Missing box items like an owner’s manual or software/ driver CDs, etc.

Damage or dents incurred during the return shipping process.

Tampered / Missing barcode from the product.

Refunds will not be processed for products with more significant damage or missing significant accessories.

 

【CANCELLATIONS*】

If you would like to cancel an order that you have recently placed, please fill and submit the Contact Us form or call us as soon as possible at +91- extension 2, and quote your 6 digit order number. Please note, orders once placed for software and plugins cannot be canceled or returned. If the shipment has not left our facility, you will receive a full refund within 3 to 5 business days. If your order has already left our facility, you will receive a full refund, less the onward shipping fee to your destination, within 3 to 5 business days of the shipment being returned to us.

Send your return to:

DEXTER VENTURES PVT LTD (DVPL) PRIVATE LIMITED

Unit No. 137, First Floor, Vardhman Premium Mall, Pitampura, New Delhi – 110034

India T: +91 8882038345